Guest Incident Procedure

In the event of a traffic stop or accident, guests should follow these steps to ensure safety, compliance, and a smooth claims process:

  1. Ensure Safety First:
    • Pull over to a safe location (shoulder or parking lot), turn on hazard lights.
    • Check for injuries—call 911 if anyone is hurt.
  2. If Pulled Over by Police:
    • Keep hands visible on the steering wheel; remain calm and polite.
    • Present these documents when requested:
      • Your driver’s license.
      • Vehicle registration (in glove compartment).
      • Proof of insurance card (in glove compartment).
      • Printed or digital copy of the rental agreement.
    • Note the officer’s name, badge number, and citation/report number for your records.
  3. If Involved in an Accident:
    • Call 911 if injuries are suspected or laws require a police report.
    • Exchange information with all parties: names, phone numbers, insurance carrier & policy numbers.
    • Document the scene:
      • Take timestamped photos of all vehicles, VIN plates, odometer readings, and any road conditions or signage.
      • Capture a screenshot or photo of your booking confirmation and Canopy Connect verification page.
    • Obtain a copy of the police/incident report—or at least the report number—to include in your claim.
  4. Notify SafeWheels Immediately:
    • Use our 24/7 hotline: +1 (833) 723-3943 or safewheelsrentals@gmail.com.
    • Provide your reservation number, a brief description of the incident, and attach your photos & report number.
  5. File Insurance Claim:
    • We will assist you in submitting the claim to your insurer using the policy info imported via Canopy Connect.
  6. Follow Up:
    • Keep all repair invoices, loss-of-use documentation, and correspondence with your insurer.
    • We’ll coordinate any deductible collection or deposit captures as outlined in Section 7 of your agreement.

Remember: Staying calm, gathering thorough documentation, and notifying us promptly ensures that everyone stays safe and that claims are resolved quickly and fairly.