Privacy Policy

Effective Date: May 21, 2025

SafeWheels Rentals SWFL, LLC (“we,” “us” or “SafeWheels”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit https://www.safewheelsrentals.com or rent a vehicle through our direct-booking platform.

1. Information We Collect

  • Booking & Account Data: Name, email, phone number, mailing address, driver’s license number and state, date of birth, payment card details, payment history.
  • Insurance & Verification: Insurance declarations page, policy number, coverage limits, deductible, carrier contact—collected via Canopy Connect or manual upload.
  • Vehicle & Usage Data: VIN, pickup/drop-off times and locations, mileage logs, fuel level, inspection photos.
  • Technical & Device Data: IP address, browser type, operating system, device identifiers, cookie identifiers, pages visited, form entries.
  • Communications: Messages you send via email, chat, or support tickets.

2. How We Use Your Information

  • To process and confirm your reservations, payments, deposits, and refunds.
  • To verify your identity, driver’s license and insurance coverage.
  • To provide customer service, roadside assistance, and manage claims.
  • To send booking confirmations, reminders, and operational notices.
  • To improve and personalize our website, marketing, and vehicle offerings.
  • To comply with legal obligations, law enforcement requests, and regulatory requirements.

3. Sharing & Disclosure

  • Service Providers:
    • Payment processors (Stripe) to handle transactions and deposits.
    • Insurance verification partners (Canopy Connect).
    • Document-signature platforms (DocuSign) for e-signatures.
    • Hosting, analytics, email and SMS providers to operate our site and communications.
  • Legal & Safety: To comply with subpoenas, court orders, or requests from law enforcement; to protect our rights, property, or safety of users or the public.
  • Business Transfers: If SafeWheels is acquired, merges, or sells assets, your information may be transferred as part of that transaction.

4. Cookies & Tracking

We and our partners use cookies, web beacons, and similar technologies to collect usage and device information. You may disable cookies via your browser settings, but some features of our site may not function.

5. Data Security

We implement administrative, technical and physical safeguards (encryption, access controls, secure servers) to protect your personal data. However, no system is 100% secure—transmission is at your own risk.

6. Data Retention

We retain booking, payment, and insurance records for at least 7 years to comply with accounting and legal requirements. You may request deletion of your profile data after that period, subject to contractual or legal retention obligations.

7. Your Rights & Choices

  • Access & Correction: You may review or update your booking and profile information by logging into your account or contacting us.
  • Marketing Opt-Out: You may unsubscribe from promotional emails at any time via the link in our messages.
  • Cookie Controls: Adjust browser settings or use our cookie banner controls to manage tracking preferences.
  • Data Deletion: Subject to legal retention needs, you may request deletion of your personal data by emailing safewheelsrentals@gmail.com.

8. Children’s Privacy

We do not knowingly collect information from anyone under age 18. If you believe we have collected data from a minor, please contact us to request deletion.

9. Changes to This Policy

We may update this Privacy Policy periodically. The “Effective Date” above will reflect any changes. Continued use of our site signifies your acceptance.

10. Contact Us

For privacy questions or requests, please email safewheelsrentals@gmail.com or write to:

SafeWheels Rentals SWFL, LLC
916 SW 24th St,
Cape Coral, FL 33991